Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") governs the procedure for collecting, using, storing, and protecting the personal data of users of the apila.space website (hereinafter referred to as the "Site").

The owner of the Site and the controller of personal data is Sole Proprietor Chirkinian Yurii Artemovych (hereinafter referred to as "We", "Agency" or "Administration"). We respect your privacy and act in accordance with the Law of Ukraine "On Personal Data Protection" and generally accepted European data protection standards.

1. What data we collect

We collect information necessary for us to provide services, communicate, and improve the operation of our Site.

1.1. Personal data you provide knowingly

When filling out forms, communicating with managers, or using the AI chat, we may receive:

• First Name and Last Name;
• Phone number;
• Email address;
• Username in messengers (Telegram, WhatsApp, etc.);
• Content of your messages, requests, and comments.

1.2. Technical data (automatic collection)

When you visit the Site, we may automatically collect technical information:

• IP address and device type;
• Browser type and operating system;
• Data about your interaction with the Site (pages viewed, time spent) via cookies and analytical services.

2. Use of AI Assistant and Webhook

Our Site integrates a smart chatbot function for instant answers to questions. This function uses Webhook for data exchange and the Google Gemini model API.

Important information about data processing in the chat:

• Data Transfer: The text of your question is transmitted via a secure connection to Google LLC servers to generate a response. Google processes data in accordance with its privacy policy.
• History Storage: We store the history of your dialogues with the AI in our own database.
• Purpose: We analyze requests to improve the accuracy of our knowledge base (RAG system) and the quality of customer service.
• Disclaimer: Responses are generated automatically by artificial intelligence. Although we use verified data sources, the Agency is not responsible for possible inaccuracies or errors ("hallucinations") in the bot's responses.

3. Purpose of collection and use of data

We use the collected information for the following purposes:

• Service Provision: Processing requests, preparing commercial proposals, concluding contracts.
• Communication: Contacting you via email, phone, or messengers to provide consultations.
• Service Improvement: Analyzing dialogue history to train our AI and optimize Site operation.
• Marketing: Sending news, cases, and special offers (only provided you have given separate consent, for example, by subscribing).

4. Cookies and Analytics

We use cookies to ensure the technical operation of the Site. We may also use third-party analytics services, in particular Google Analytics, to collect depersonalized statistics about visitors. This helps us understand audience needs and improve the Site structure.

You have the option to disable cookies in your web browser settings at any time.

5. Data transfer to third parties

We undertake not to sell or transfer your personal data to third parties, except in the following cases:

• Providing AI Services: Transferring text content of requests to Google (Gemini API) exclusively for the chatbot functioning.
• Technical Contractors: Hosting, mailing, or CRM system providers who act on our behalf and are obligated to protect your data.
• Legal Requirements: At the request of law enforcement agencies or a court in the manner prescribed by the current legislation of Ukraine.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. Access to the administrative panel, where message history and contact details are stored, is limited and granted only to authorized employees.

7. Your Rights

As a subject of personal data, you have the right to:

• Know about the sources of collection and location of your data.
• Receive information about the conditions for granting access to personal data.
• Request correction or deletion of your data (including dialogue history).
• Withdraw consent to data processing.

8. Contact Information

If you have any questions regarding this Privacy Policy, data security, or wish to delete information about yourself, please contact us:

Email: info@apila.space
Website: apila.space

We may periodically update this Policy. The current version is always available on this page.